“We create, honor and preserve traditions by connecting our customers with their most cherished memories” Replacements, Ltd. motto
I was able to spend two 9-5 days at Replacements during Spring Break. Guided by my contact from the company, Keith Winkler, I was able to meet a number of the Replacements staff and begin to get a view into the workings of the business. I spent time with staff from the sales floor, research, purchasing, order processing, imaging, etc.
It is a large and successful retail business, so it is humming with life and energy. Most of the workers are long-term and very happy to be there. It is a very supportive and positive work place. And inspirational place in many ways.
During the last three hours of this first visit, I spent time with 25 teacups. These teacups represented the top 25 china patterns in LIFETIME sales at Replacements. By dollar amount. This means that the top seller, Spode’s “Christmas Tree”, which costs around $30 per teacup and saucer, had multiple tens of thousands of buyers. But Royal Copenhagen’s “Flora Danica”, which costs around $600 per teacup and saucer, would need only around a thousand buyers to come in at its 18th place.
This is the first time that I EVER held a $600 teacup.
And what an object it is. “Flora Danica” was BY FAR my favorite of the 25. Lighter and smaller then the rest. Delicately hand painted with a truly over the top amount of gold. Each piece of the china showcases a different flower, snaking around the surface…its latin name painted on the bottom of the piece with the back stamp.
sketch of Flora Danica, 4/12/10
some of the top 25 selling china patterns at Replacements